Thank you for choosing Ice & Snow Equipment. In the unlikely event that you have a need to return a product you’ve purchased from us, please refer to the following information:
We do not accept returns without Return Material Authorization(RMA). Please call us at (269)870-8370 to arrange for a return if necessary. We will credit you using the original method of payment within 5 business days of receiving your returned goods.
Any unopened products may be returned within 30 days of receipt and will be given a full refund. Items must be shipped back to us, shipping prepaid, using any shipment method that you prefer. Products which were shipped to you using “Free Shipping” will have the actual shipping costs incurred by us deducted from the total return amount.
Any products that have been opened, but are still unused, may be returned within 30 days of receipt provided you still have the original packaging. These products are subject to a 15% re-stocking fee which covers our costs to bring these products back to a retail saleable condition. Items must be shipped back to us, shipping prepaid, using any shipment method that you prefer. Products which were shipped to you using “Free Shipping” will have the actual shipping costs incurred by us deducted from the total return amount.
Engine-powered products cannot be returned once they have been fueled or oiled due to Federal Shipping Regulations. Any issues should be referred to an authorized service dealer for necessary repairs if required.
Any item, whether a complete unit or a part, cannot be returned once it has been installed. Any damage due to improper installation is the responsibility of the purchaser and/or the installer. If the item is under warranty, a claim may be made with the manufacturer, but any claims due to improper installation will be at the discretion of the manufacturer, not WesternParts.com.
It is your responsibility to inspect goods received via Freight Shipment before you sign the delivery receipt from the shipping carrier. If you sign the receipt without inspecting the shipment, you will be responsible for attempting to mediate damages with the freight carrier. If damage is suspected, but not verifiable until the package is opened, note the possible damage in detail on the delivery receipt while the driver is present. This makes mediating damages found later much easier. If the product is obviously damaged, REFUSE delivery and contact us immediately so we can arrange for a replacement shipment.
Please test your product within 15 days of receipt to verify it’s functional. If there are any problems, please contact us and we’ll gladly troubleshoot in any way we can, or facilitate a replacement.